12:30 PM - 1:15 PM BST | Wednesday 9
Ignite Experience: Fuse Customer Experience and Employee Experience to Drive Your Growth
Denise Lee YohnBrand Leadership Expert | Speaker | Author
Customer experience is the new competitive battlefield where customer loyalty is won or lost. And among employees, the war for talent was already intensifying. In a post-pandemic world, employee engagement will be even more critical.
How do you win on both fronts? Brand leadership expert and bestselling author Denise Lee Yohn shows you how to align and integrate your employee and customer experiences—and unleash their combined power to fuel your growth.
Learn how to design and deliver employee experiences that fully engage your people and translate into customer experience excellence. Denise lays out the complete game plan you need to win the hearts and minds of customers and employees.