2:15 PM - 3:05 PM BST | Wednesday 9
Elevating PX/CX with SA and Best Practices
Pete HamlinSr. Director of Product Management
For contact center-based service providers who represent their clients at various stages of the customer or patient lifecycle, optimizing that experience — while preserving or enhancing their client’s brand — is the ultimate goal. Yet how do you ensure those goals are consistently met on every interaction in your busy engagement center? And especially since C19 dramatically changed not only the core of conversations but where and how you support your customers.
Join innovative healthcare revenue cycle management leader, Avadyne Health’s Senior Director of Business Intelligence, Pete Hamlin in this informative session Pete overviews how Avadyne Health has deployed both the technology and best practices to achieve a better experience for their patients, improved brand image for themselves and their clients along with improved business outcomes.