2:15 PM - 3:05 PM BST | Thursday 10
How Gant Travel uses Speech Analytics to Ensure Smoother Customer Journeys
Kurt MosherChief Operating Officer
Jim ConnerDirector of Operations
Luke SchultaContact Center Systems Administrator
Undertaking a new technology initiative like speech analytics, even when you know it will help with quality assurance and customer experience objectives can be a taunting task for any organization. How do you prepare, plan, execute, enroll and also engage your most important assets, your employees to ensure optimal success in your roll out? Equally important, you have spent the money for this technology, how do you go about achieving some measure of success and ROI in short order?
Join innovative travel management leader Gant Travel’s COO, Kurt Mosher, Jim Conner, Director of CE Quality and Training and Luke Schulta, Contact Center Systems Administrator as they as they share how their progressive organization successfully deployed and rapidly evolved their use of speech analytics to become a critical business tool across their enterprise.