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3:10 PM - 3:55 PM BST  |  Wednesday 9

How New York Life Does CX

Denise Lee Yohn
Brand Leadership Expert | Speaker | Author

Jonathan Bennett
CVP, Head of Service Analytics

Transformational CX

Join Denise and Jonathan as they discuss how New York Life started their speech analytics program, its use in understanding client experience, the metrics they have developed to date and the program initiatives they have planned or underway.