3:10 PM - 3:55 PM BST | Wednesday 9
How New York Life Does CX
Denise Lee YohnBrand Leadership Expert | Speaker | Author
Jonathan BennettCVP, Head of Service Analytics
Join Denise and Jonathan as they discuss how New York Life started their speech analytics program, its use in understanding client experience, the metrics they have developed to date and the program initiatives they have planned or underway.