2:15 PM - 3:05 PM BST | Wednesday 9
How RDI-Sightline hits a Grand Slam for its Clients with Speech Analytics
Stacy DyeSVP/GM of Quantitative Insights
Carlos AyalaSpeech Analyst
Josh JonesSpeech Analyst
Chris AlbertSenior Director, Insights & Analytics
The game changing applications of Speech Analytics as a “must have tool” for contact centers have broadened considerably beyond traditional but still important use cases such as automating QA and improving agent performance.
Join progressive service solution provider RDI-Sightline’s Stacy Dye, Carlos Ayala, Josh Jones and Chris Albert as they share how this multifaceted organization has taken an innovative 4 prong approach in leveraging their interaction analytics program to support client acquisition, agent performance, optimal client business outcomes and in-depth data reporting and anlaysis across their enterprise.