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2:15 PM - 3:05 PM BST  |  Wednesday 9

How RDI-Sightline hits a Grand Slam for its Clients with Speech Analytics

Stacy Dye

Stacy Dye
SVP/GM of Quantitative Insights

Carlos Ayala

Carlos Ayala
Speech Analyst

Josh Jones

Josh Jones
Speech Analyst

Chris Albert

Chris Albert
Senior Director, Insights & Analytics

Insight to Action

The game changing applications of Speech Analytics as a “must have tool” for contact centers have broadened considerably beyond traditional but still important use cases such as automating QA and improving agent performance.

Join progressive service solution provider RDI-Sightline’s Stacy Dye, Carlos Ayala, Josh Jones and Chris Albert as they share how this multifaceted organization has taken an innovative 4 prong approach in leveraging their interaction analytics program to support client acquisition, agent performance, optimal client business outcomes and in-depth data reporting and anlaysis across their enterprise.