Add to calendar
The New Contact Centre Agility
3:10 PM - 3:55 PM BST | Thursday 10
How Shellpoint Mortgage Underwrites a Better Outcome with Speech Analytics

Jeremy ShafferSpeech analytics - Analyst

Carlo SantanaQuality & Speech Analyst - SMS Compliance

Patrick LandisDirector, Quality Control
Join Shellpoint Mortgage Servicing’s Patrick Landis, Director of Quality Control, Jeremy Shaffer, Quality & Speech Analyst and Carlo Santana, Quality & Speech Analyst as they share how SMS has successfully implemented and evolved their speech analytics program to support their business goals of optimizing positive customer experience and achieving ideal business outcome while maintaining regulatory compliance