3:10 PM - 3:55 PM BST | Thursday 10
Ignore Your Customers (and They’ll Go Away!) A Conversation with CX Leaders Don Pepper and Micah Solomon
Don PeppersAuthor, Speaker, CX Expert & Founder
Micah SolomonAuthor/ Speaker/ Consultant/ President & CEO
Join CX Expert Don Peppers as he has a conversation with fellow CX Leader and author Micah Solomon as they discuss the highlights and essential plays for delivering the ultimate customer service experience from Micah’s bestselling book Ignore your Customers (and They’ll Go Away).