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3:10 PM - 3:55 PM BST  |  Wednesday 9

“Managing Vulnerability in a Vulnerable World” A Panel based Discussion

Carolyn Blunt

Carolyn Blunt
Director

Sam Brown

Sam Brown
Senior Manager, Analytics & Client Insights, EMEA

Frank Sherlock

Frank Sherlock
General Manager, EMEA

The New Contact Centre Agility

Noted specialist trainer, contact centre expert, author and industry speaker Carolyn Blunt will host a discussion with speech analytics and financial services expert Sam Brown and CallMiner’s own Frank Sherlock as they discuss their own experiences and that of their clients on:

  • The impact of vulnerability on organisations
  • Identifying and managing vulnerability for customers and staff
  • The changing vulnerability profile in current times
  • The benefits of technology in supporting vulnerability strategies