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1:20 PM - 2:15 PM BST  |  Thursday 10

The Experience Means Everything: The power and practicality of sustaining your business through connection with your customer

Micah Solomon
Author/ Speaker/ Consultant/ President & CEO

General Sessions

An absorbing and often humorous look at how to engage today’s breed of customer, drawn from the experiences of customer service consultant and bestselling author Micah Solomon.

Including:

• The power of “everyday wow”
• The positives and perils of trying to out-amazon-Amazon
• The many ways AI can enhance the customer experience within The AI Triangle™
• The importance of striving to succeed within all four quadrants of the Solomon Service Culture Matrix™