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12:25 PM - 12:30 PM BST  |  Thursday 10

CETX 2020: Welcome to Day 2

Shep Hyken
Customer Service & Experience Expert, Chief Amazement Officer

General Sessions

Join our Host and Master of Ceremonies Shep Hyken, award winning keynote speaker, New York Times and Wall Street Journal best-selling business author and leading expert in the field of customer service and experience as he welcomes CETX attendees to the conference. Shep will set the stage for the day’s events, explains the layout and function of the virtual conference platform, overviews how to get the most out of your conference experience and shares his own CX insights as only Shep can do!