VP, Client Insights & Analytics
Cris oversees Sitel Group’s Speech Analytics solutions across the globe. In this role, Cris is responsible for managing relationships with CallMiner, as well as client successes in partnership with Sitel’s operational leaders. Cris brings 10+ years’ experience in analytics from both Business Process Outsourcing and in house. Most recently, Cris served as Director of Speech Analytics at Charter Communications where he was responsible for the strategic and tactical execution of the speech analytics solutions including quality automation and customer intelligence and insights for 35,000+ FTE.
Will be presenting
3:10 PM - 3:55 PM BST | Thursday 10
3:10 PM - 3:55 PM BST | Wednesday 9