
Jeremy Shaffer
Speech analytics - Analyst
Shellpoint Mortgage
Jeremy is responsible for front end maintenance as well as search and category builds at ShellPoint Mortgage Servicing. He also functions as a liaison, gathering requirements for future builds from current business partners and introducing CallMiner to new ones. His love of Speech Analytics has taken him on a journey half way across the country to continue his career working with CallMiner.
Jeremy is a Wayne State University graduate with BBAs in Accounting and Finance.
Will be presenting
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The New Contact Centre Agility
3:10 PM - 3:55 PM BST | Thursday 10