Jeremy Shaffer

Speech analytics - Analyst
Shellpoint Mortgage

Jeremy is responsible for front end maintenance as well as search and category builds at ShellPoint Mortgage Servicing. He also functions as a liaison, gathering requirements for future builds from current business partners and introducing CallMiner to new ones. His love of Speech Analytics has taken him on a journey half way across the country to continue his career working with CallMiner.

Jeremy is a Wayne State University graduate with BBAs in Accounting and Finance.

Will be presenting

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3:10 PM - 3:55 PM BST  |  Thursday 10

How Shellpoint Mortgage Underwrites a Better Outcome with Speech Analytics

The New Contact Centre Agility