Jonathan Bennett

CVP, Head of Service Analytics
New York Life

Jonathan Bennett leads the Service Analytics group at New York Life. His team focuses on providing business partners with actionable insights through data analytics.  Prior to joining New York Life in 2017, he worked in the airline industry, focusing on revenue maximization and customer loyalty.

Jonathan graduated with a B.A. from Georgetown University, and is currently an MBA candidate at the New York University Stern School of Business.

Will be presenting

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3:10 PM - 3:55 PM BST  |  Wednesday 9

How New York Life Does CX

Transformational CX