Pete Hamlin

Sr. Director of Product Management
Avadyne Health

Pete is the Senior Director of Product Management for Avadyne Health and Program Manager for Speech Analytics. Pete has been working with the CallMiner tool since late 2017. He has lead the Speech Analytics team to implement multiple scores and analytics, addressing key areas of patient satisfaction and Agent QA. He is currently working on programs focusing call coaching and performance review integrating in house training guidelines and custom categories.

Will be presenting

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2:15 PM - 3:05 PM BST  |  Wednesday 9

Elevating PX/CX with SA and Best Practices

Transformational CX