Shep Hyken

Customer Service & Experience Expert, Chief Amazement Officer

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Will be presenting

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12:25 PM - 12:30 PM BST  |  Thursday 10

CETX 2020: Welcome to Day 2

General Sessions
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12:00 PM - 12:30 PM BST  |  Wednesday 9

Welcome to CETX 2020: Opening Remarks

General Sessions
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3:55 PM - 4:00 PM BST  |  Wednesday 9

Wrap Up

General Sessions
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3:55 PM - 4:00 PM BST  |  Thursday 10

Closing Remarks

General Sessions